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The Warranty Period is based upon verifiable date of purchase.
How to get service:
In order to be eligible for service under this warranty, you MUST be the original purchaser of a Vivitek Projector with the original factory serial number. You will be required to contact Vivitek Service Center by email at service@vivitek.in. You will be asked to submit a sales receipt, invoice, or other proof of purchase from Vivitek or an authorized dealer specifying the original date of purchase, in order to verify the warranty period on the projector. After receiving a Return Merchandise Authorization (RMA) number from the Service Center, you must deliver the defective Projector to the Service Center with freight/transportation costs prepaid by you. All returns must have an RMA number printed on the outside of the box. The projector must be in its original packaging or in packaging providing an equal degree of protection. Vivitek will not be responsible for damage to any returned Projector that occurs during shipping from you to the Service Center. Vivitek will pay for freight costs associated with shipping the repaired or replaced projector back to you.
For Offsite Projectors Warranty:
Vivitek Customers have to send the projector along with the original purchase details to their nearest Vivitek Service Center.
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For Onsite Projectors Warranty:
You need to register your product online by filling the details mentioned in Product Registration form on our website. In case you face any problem in future in the product, please call us at our customer care number or write to us at service@vivitek.in. Our service engineer will contact you shortly.
Product Registration:
You are encouraged to register your Projector online at www.vivitek.in. By registering your new projector, you will enable Vivitek to notify you of new products and creates a record that can be used if your product is lost or stolen. It also allows us to contact you in the unlikely event that a safety notification is required.
What Vivitek will do:
Vivitek will repair any defect in, materials or workmanship in the projector or at its sole discretion will replace the defective Projector. During the warranty period, Vivitek will supply new or refurbished replacement parts in exchange for defective part and/or will report the defective Projector without charge to you for labor or parts.
What is not covered:
Damage to the Projector that is caused by accident, misuse, abuse, negligence, alteration, natural disaster, or unauthorized repair of the Projector is not covered by this warranty. In addition, this warranty does not cover damage due to:
- improper or incorrectly performed installation, setup adjustments, operation, repair or maintenance;
- power surges, connection to incorrect voltage, or combination with incompatible components or accessories;
- repairs performed by anyone other than a service facility specifically authorized by Vivitek. You are responsible for all freight costs associated with shipping the defective Projectors to Vivitek’s Service Center. Also, consequential and incidental damages are not recoverable under the warranty.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
If the factory serial number does not appear on your Projector, this warranty will not apply.
AFTER THE EXPIRATION OF THE WARRANTY PERIOD, YOU WILL BE CHARGED FOR LABOR, PARTS, AND ALL SHIPPING COSTS ON ANY REPAIR SERVICES. Coverage is limited to first purchasers only and excludes if you sell or otherwise transfer the ownership of the Projector.
Vivitek India Service Centers Information:
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| DELHI/NCR |
Contact Person: Priyaranjan Pradhan
Email: service@vivitek.in
Address:
Delta India Electronics Pvt. Ltd.
Plot No. 43, Sector-35, HSIIDC,
Gurgaon-122001 (Haryana)
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| KOLKATA |
Contact Person: Dhrubajyoti Bagchi
Email: service@vivitek.in
Address:
4th Floor, Room#406, Matrix Tower,
Plot#24, Block DN, Sector 5,
Salt Lake City, Kolkata – 700091 (West Bengal)
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| MUMBAI |
Contact Person: Vikas Shah
Email: service@vivitek.in
Address:
Office No-701,7th floor, “A” Wing, Reliable Tech Park,
Behind Reliable Plaza, Off. Thane Belapur Road,
Airoli, Navi Mumbai-400 708. (MAHARASHTRA)
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| HYDERABAD |
Contact Person : Saravanann D
Email: service@vivitek.in
Address:
Shree Prashanti SAI TOWERS Plot NO 68,
Nagarjuna Hills Road NO:1 Banjarahills,
HYDERABAD: 500082 (Andhra Pradesh)
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| BANGALORE |
Contact Person: Saravanann D
Email: service@vivitek.in
Address:
Ozone Manay Tech Park, 'A' Block, 3rd Floor,
Hosur Road Hongasandra Village,
BANGALORE - 560068. (Karnataka)
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| CHENNAI |
Contact Person: Rajesh Kannan
Email: service@vivitek.in
Address:
Ground Floor at Plot No.46,
Veerappa Nagar, Alwarthiru Nagar PO,
Chennai -600 087 (Tamil Nadu)
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